Terms of Service

1. User's Acknowledgement and Acceptance of Terms of Service.

BEFORE YOU USE THE HOSTED SERVICE SUBJECT TO THESE TERMS OF SERVICE ("TERMS"), PLEASE READ THIS DOCUMENT CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN PAYWHIRL, INC. (REFERRED TO AS "OUR", "US", "WE", "THE COMPANY" OR "PAYWHIRL") AND YOU OR THE ENTITY THAT YOU REPRESENT ("YOU", "YOUR", "YOURSELF" OR "CUSTOMER") WHICH GOVERNS YOUR USE OF OUR INTERNET-BASED SUBSCRIPTION MANAGEMENT AND BILLING SOFTWARE SERVICE (THE "HOSTED SERVICE"). YOUR USE OF THE HOSTED SERVICE (AS DEFINED BELOW) IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT TO THE EXCLUSION OF ALL OTHER TERMS. BY USING THE HOSTED SERVICE IN ANY MANNER (AS APPLICABLE) (I) YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY, AND A PARTY TO, THESE TERMS OF HOSTED SERVICE (TOGETHER WITH ANY ADDITIONAL TERMS ON YOUR SELECTED PLAN, COLLECTIVELY THE "AGREEMENT") TO THE EXCLUSION OF ALL OTHER TERMS, AND (II) YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO BIND CUSTOMER. YOUR REMEDY FOR DISSATISFACTION WITH THE PAYWHIRL SERVICE IS TO STOP USING THE PAYWHIRL SERVICE. YOUR AGREEMENT WITH PAYWHIRL REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON YOUR COMPLETION OF THE REGISTRATION PROCESS TO THE HOSTED SERVICE.

2. Definitions.

2.1 "Administrator(s)" means the User(s) designated by Customer who are responsible for administering the Hosted Service and who are issued an Administrator login by PAYWHIRL.

2.2 "Affiliates" means an entity that directly or indirectly, through one or more intermediaries, controls, or is controlled by, or is under common control with a party of this Agreement, by way of majority voting equity ownership. Affiliates DO NOT include clients of PAYWHIRL who have signed up for the Partner Program.

2.3 "Customer Data" means all electronic data or information submitted by Customer or its Affiliates to, and stored by, the Hosted Service.

2.4 "Documentation" means the reference, administrative, and user manuals which are published by PAYWHIRL and provided by PAYWHIRL to Customer with the Hosted Service, which may be updated from time-to-time, but excluding any sales or marketing materials.

2.5 "Electronic Communications" means any transfer of signs, signals, text, images, sounds, data or intelligence of any nature transmitted in whole or part electronically received and/or transmitted through the Hosted Service.

2.6 "Initial Term" means the first month, excluding any renewal terms.

2.7 "Registration Process" means the process in which Customer creates an account by providing Customer's information and login information on the PAYWHIRL website and clicking the "Create my account" button at the bottom of the page.

2.8 "Plan" means the collection of Hosted Services chosen at an agreed upon price through the Registration Process.

2.9 "Term" means the Initial Term of one month and any renewal terms.

2.10 "3rd Party Applications" means online, Web-based applications or services and offline software products that are provided by 3rd parties, and interoperate with the Hosted Service.

2.11 "Users" means individuals who are authorized by Customer to use the Hosted Service, for whom subscription to the Hosted Service has been obtained through the Registration Process, and who have been supplied user identifications and passwords by Customer.

3. General Terms of Access to the Hosted Service.

3.1 License. Subject to the terms of this Agreement and payment of the applicable fees, you are granted a nonexclusive, nontransferable right during the Term (as defined in Section 2.2 above) to use the Hosted Service subject to the terms, conditions and restrictions set forth in these Terms and any other restrictions stipulated to you in the Agreement or by us in writing.

3.2 Commencement of Term. The Term of this Agreement shall commence as of the date you first register for, access or use the Hosted Service, and shall continue until terminated as set forth below in Section 13 - Termination With or Without Cause, Expiration.

3.3 Customer Must Have Internet Access. DSL, cable or another high-speed Internet connection is required for proper transmission of the Hosted Service. You are responsible for procuring and maintaining the network connections and all software and equipment that may be necessary to connect your network to the Hosted Service, including, but not limited to, "browser" software that supports protocols utilized by the Hosted Service. PAYWHIRL assumes no responsibility for the reliability or performance of any computer networks, connections, or systems not owned or operated by PAYWHIRL.

3.4 Accuracy of Customer's Contact Information. You shall provide PAYWHIRL with accurate, current and complete information on your legal business name, address, email address, and phone number, and throughout your subscription maintain and promptly update this information if it should change.

3.5 Users: Passwords, Access, and Notifications. A User's login information may be reassigned to another currently employed User as needed. Customer shall use commercially reasonable efforts to prevent unauthorized access to or use of the Hosted Service and any loss or theft or unauthorized use of any User's password or name and/or the Hosted Service account numbers. PAYWHIRL is not liable for any harm caused by or related to the theft of your IDs, your disclosure of your IDs, or your authorization to allow another person to access and use the Hosted Service using your IDs. Also, Customer is solely and entirely responsible for any and all activities that occur under your account including any charges incurred relating to the Hosted Service. You agree to immediately notify us of any unauthorized use of your account or any breach of security known to you. You acknowledge that the complete privacy of your data and messages transmitted while using the Hosted Service cannot be guaranteed. Furthermore, User logins are created and removed by the Administrator. There may be a limitation imposed by PAYWHIRL on the number of functioning User logins an Administrator can have active at one time. If such a limitation exists, that limitation will be addressed in a supplement to these Terms and will be included in our Agreement.

3.6 Use of the Hosted Service. Customer is responsible for all activities conducted by its Users, its Users' Electronic Communications and for its Users' compliance with this Agreement, including the content of all Customer Data.

3.7 Security. PAYWHIRL shall maintain commercially reasonable administrative, physical and technical safeguards for the protection, confidentiality and integrity of Customer Data. Our collection of information from you, if any, is subject to our Privacy Policy, which is incorporated herein and available at https://paywhirl.com/privacy-policy. You understand that through your use of the Hosted Service you consent to the collection and use (as set forth in the Privacy Policy) of this information.

3.8 Agreement to Pay Fees. You agree to pay for the Hosted Service in accordance with our service fees, as further set forth in Section 7 – Payment Terms; Taxes, and your Plan.

3.9 Billing Data Retention. Following any termination or expiration of this Agreement or your PAYWHIRL account, PAYWHIRL will retain a copy of your billing data for a period of thirty (30) days. You acknowledge and agree that (i) you are solely responsible for exporting a copy of your billing data prior to any such termination or expiration and (ii) if you require access to such data following any such termination or expiration, you may be required to pay professional service fees to PAYWHIRL to retrieve such data.

4. Confidentiality.

4.1 Confidential Information. For purposes of this Agreement, "Confidential Information" shall include the Terms of this Agreement, Customer Data, each party's proprietary technology, business processes and technical product information, designs, issues, all communication between the Parties regarding the Hosted Service and any information that is clearly identified in writing at the time of disclosure as confidential. Notwithstanding the foregoing, Confidential Information shall not include information which:

(1) is known publicly; (2) is generally known in the industry before disclosure; (3) has become known publicly, without fault of the Receiving Party; (4) the Receiving Party becomes aware of from a 3rd party not bound by nondisclosure obligations to the Disclosing Party and with the lawful right to disclose such information to the Receiving Party; (5) is independently developed by the Receiving Party without use of, or reference to, the Disclosing Party's Confidential Information; or (6) is aggregate data regarding use of PAYWHIRL's products and services that does not contain any personally identifiable or Customer-specific information.

4.2 Non-Disclosure Obligations. Each party agrees: (a) to keep confidential all Confidential Information; (b) not to use or disclose Confidential Information except to the extent necessary to perform its obligations or exercise rights under this Agreement or as directed by the Disclosing Party; (c) to protect the confidentiality thereof in the same manner as it protects the confidentiality of similar information and data of its own (at all times exercising at least a degree of care in the protection of such Confidential Information) and (d) to make Confidential Information available to authorized persons only on a "need to know" basis. Either party may disclose Confidential Information on a "need to know" basis to its contractors and service providers who have executed written agreements requiring them to maintain such information in strict confidence and use it only to facilitate the performance of their services in connection with the performance of this Agreement. Notwithstanding the foregoing, this Section will not prohibit the disclosure of Confidential Information to the extent that such disclosure is required by law or order of a court or other governmental authority or a regulation.

5. License to Use Credit Card Information. PAYWHIRL uses one or more of several 3rd party services to process and store a protected copy of credit card numbers of your users. This billing data belongs to you (and your customers) and by utilizing the Hosted Service, you grant PAYWHIRL a license to use this data for the purposes of fulfilling our service obligations to you. PAYWHIRL shall otherwise use commercially reasonable efforts to keep such information confidential and secure in accordance with general industry standards. PAYWHIRL adheres to the security compliance standards of its 3rd party providers. These security compliance standards ensure your users' billing information is protected in accordance with PCI compliance standards. The information we obtain through your subscription to, and use of, the Hosted Service, including your customers' credit card information, is subject to our Privacy Policy, which is incorporated by reference into these Terms.

6. Ownership of Customer Data. As between PAYWHIRL and Customer, all title and intellectual property rights in and to the Customer Data is owned exclusively by Customer, provided that in the event PAYWHIRL aggregates and/or anonymizes Customer Data resulting from Customer's use of the Hosted Service and aggregates such Customer Data with that of other customers in a way that does not reveal Customer's identity or personally identifiable information, PAYWHIRL may use such aggregated and/or anonymized Customer Data in the manner and for such purposes as are set forth in PAYWHIRL's Privacy Policy.

7. Payment Terms; Taxes.

7.1 Payment Terms. If you subscribe to the Hosted Service, for all charges for the Hosted Service, PAYWHIRL will bill the credit card or bank account that you provided for such purpose. You agree to provide PAYWHIRL with accurate and complete billing information, including valid credit card or bank account information, your name, address and telephone number, and to provide us with any changes in such information within 30 days of said change taking effect. PAYWHIRL will submit your customers' payment information to your payment gateway service provider and will charge you a fee based on the dollar amount of the transactions processed by the Hosted Service. Monthly charges for the Hosted Service will be at the rates set forth by Hosted Service type and agreed upon by you in the Registration Process when you select your preferred Plan. Unless otherwise specified on the Hosted Service, any fees which are calculated as a percentage of customer billings shall be calculated based on gross billings (i.e., following the addition of any sales or similar taxes that are applicable to such billings). Such charges may be modified by PAYWHIRL upon thirty (30) days prior written notice. Payments reflecting subscription fees for the prior month's use of the Hosted Service will be billed by PAYWHIRL and deducted from your authorized credit card or bank account promptly following the end of your Initial Term and every 30 days after your Initial Term until your use of the Hosted Service is terminated, or shall otherwise be due and payable in accordance with PAYWHIRL's then-current payment policies. Prices established in the Agreement, and in any schedule, exhibit or related agreement hereto, are exclusive of taxes and other fees which may be imposed on PAYWHIRL or you for the provision or use of the Hosted Service. You agree that until your subscription to the Hosted Service is terminated, you will continue to accrue charges for which you remain responsible, even if you do not use the Hosted Service.

7.2 Credit Card Company/Banking Institution Refusal to Pay. If, for any reason, your credit card company or banking institution refuses to pay the amount billed for the Hosted Service, you agree that we may, at our option, suspend or terminate your subscription to the Hosted Service and require you to pay the overdue amount by other means acceptable to us. We may charge a fee for reinstatement of suspended or terminated accounts.

7.3 Merchant Bank Account Fees. If you are using the Hosted Service to conduct credit card transactions through a gateway connected through PAYWHIRL, you shall set up and maintain an account that is capable of receiving funds through a merchant bank account ("Merchant Bank Account"). You are responsible for your own merchant bank account fees in addition to fees set forth hereunder. PAYWHIRL may help you apply for a merchant bank account or you may bring an existing merchant bank account, but any fees associated with such merchant bank account are your responsibility and are not included in PAYWHIRL's fees. All fees associated with your chosen payment gateway service provider are also separate and not included in PAYWHIRL's fees. Without limiting any remedy available to PAYWHIRL, if you fail to pay any fees due hereunder, PAYWHIRL may suspend your access to the Hosted Service.

7.4 Liability for Cost of Collection. In the event legal action is necessary to collect on balances due, you agree to reimburse PAYWHIRL for all expenses incurred to recover sums due, including, but not limited to, attorney fees and other legal expenses.

7.5 Timing of Transaction Fee Charges. The Hosted Service uses several different payment gateway service providers in order to process your customers' payments. According to the specific payment gateway service provider(s) that is used to process your transactions, your credit card or bank account will be charged for those TRANSACTION FEES in the following manner:

  1. Stripe: The transaction fee will be charged immediately upon the transaction being processed.
  2. All Other Payment Gateway Service Providers: The transaction fee will be charged on the date in which your monthly bill becomes due. The date that your monthly bill becomes due will depend on when you completed the Registration Process to use the Hosted Service and will either begin on that day or on the day in which your free trial period expires in the case that you chose to sign up for the free trial period. The charge will amount to the combined total of all transaction fees accumulated by Customer in the previous month.

7.6 Liability for Fraudulent Actions. PAYWHIRL is not liable for any losses relating to chargebacks, fraudulent charges, or other actions by you or your customers that are deceptive, fraudulent or otherwise invalid ("Fraudulent Actions"). By using the Hosted Service, you hereby release PAYWHIRL from any liability arising from Fraudulent Actions. You will also use best efforts to promptly notify PAYWHIRL of any Fraudulent Actions which may affect the Hosted Service. PAYWHIRL reserves the right, in its sole discretion, to terminate your account if you engage in, or permit any other user or customer to engage in, Fraudulent Actions.

7.7 Taxes. All fees payable under the applicable Plan are exclusive of and do not include taxes or duties of any kind. Customer will be responsible for, and will promptly pay, all taxes and duties of any kind, including, but not limited to, any applicable sales tax, use tax, and value added taxes (VAT) or other similar taxes, if any, associated with this Agreement or Customer's receipt or use of the Hosted Service, excluding taxes based on PAYWHIRL's gross or net income. If Customer is a tax-exempt organization and is not obligated to pay taxes arising out of this Agreement, Customer will provide PAYWHIRL with any required documentation to verify its tax-exempt status with the applicable taxing authorities.

8. Hosted Service Use and Limitations.

8.1 Continuation of Hosted Service. We will make reasonable efforts to keep the Hosted Service operational 24 hours a day/7 days a week, except for planned downtime (of which we will use reasonable efforts to provide at least 72 hours prior notice).

8.2 Payment Gateway Service Provider Availability. We will be sending information to your payment gateway service provider; however, we make no representation as to the availability of your payment gateway service provider and are not responsible for any downtime or system outage of your payment gateway service provider.

8.3 Spreedly Availability. You have the option to select to use Spreedly for secure storage and transmission of your users' billing information as part of your Plan. We make no representation as to the availability of Spreedly and are not responsible for any downtime or system outage of Spreedly.

8.4 Access to Funds Collected from Subscription Fees. PAYWHIRL is a subscription management and billing software service. You acknowledge and agree that: (i) We are not a bank or other chartered depository institution; and (ii) we will not be holding any monies for you or your customers. Accordingly, you agree that we will not be responsible or liable for any amounts related to any credit card or payment transaction and we are not responsible for retaining or handling any funds in relation to credit card or payment transactions to satisfy an obligation to a 3rd party that you have assigned those rights to.

8.5 Affirmation of Legal Use of the Hosted Service. You represent, warrant and agree that you will only use the Hosted Service in compliance with all applicable laws and regulations, and that you will not use the Hosted Service to violate, infringe, or misappropriate any intellectual property or other proprietary right of any 3rd party (including, without limitation, any rights of privacy or publicity).

9. 3rd Party Products & Services. The Hosted Service may provide you with access to, be integrated with, or contain links or references to, products, services, data, information, sites or other materials which are provided or operated by 3rd parties (collectively, "3rd Party Products or Services"). 3rd Party Products or Services are not under PAYWHIRL's control, and you acknowledge that PAYWHIRL is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such 3rd Party Products or Services. You shall comply with all 3rd party terms, and shall indemnify and hold PAYWHIRL harmless from all damages, costs, settlements, attorneys' fees and expenses arising from or related to your breach of any 3rd party terms. Any provision by PAYWHIRL of 3rd Party Products or Services, and any exchange of data between you and any 3rd party provider of 3rd Party Products or Services, is solely between you and the applicable 3rd party provider.

10. Disclaimer of Warranties.

10.1 YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE HOSTED SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PAYWHIRL AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10.2 PAYWHIRL MAKES NO WARRANTY THAT (I) THE HOSTED SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (II) THAT YOUR ACCESS TO OR USE OF THE HOSTED SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (III) THAT ANY DEFECTS IN THE HOSTED SERVICE WILL BE CORRECTED, OR (IV) THAT THE HOSTED SERVICE OR ANY SERVER THROUGH WHICH YOU ACCESS THE HOSTED SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10.3 YOU UNDERSTAND THAT IN USING THE HOSTED SERVICE, SENSITIVE INFORMATION WILL TRAVEL THROUGH 3rd PARTY INFRASTRUCTURES WHICH ARE NOT UNDER PAYWHIRL'S CONTROL (SUCH AS A 3rd PARTY'S SERVERS). PAYWHIRL MAKES NO WARRANTY WITH RESPECT TO THE SECURITY OF SUCH 3rd PARTY INFRASTRUCTURES.

10.4 ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE HOSTED SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

10.5 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM PAYWHIRL OR THROUGH OR FROM THE HOSTED SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

11. Limitation of Liability.

11.1 Your exclusive remedy and our entire liability, if any, for any claims arising out of the Agreement and your use of the Hosted Service shall be limited to the amount you paid us in MONTHLY FEES for the Hosted Service during the ONE-MONTH PERIOD prior to the act giving rise to the liability. Under no circumstances will our liability be greater than the MONTHLY FEES associated with that SINGLE MONTH. Fees charged based on the transaction amount are paid to the 3rd party payment gateway service provider based on a contract between PAYWHIRL and that specific payment gateway service provider. As a result, ALL TRANSACTION FEES ARE NONREFUNDABLE UNDER ANY AND ALL CIRCUMSTANCES.

11.2 EXCEPT FOR ANY INDEMNIFICATION OBLIGATIONS OF THE PARTIES SET OUT HEREIN, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY ON ACCOUNT OF ANY CLAIM (WHETHER BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, THE FAILURE OF ANY LIMITED REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE) FOR (I) ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11.4 You and PAYWHIRL both agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Hosted Service, Agreement or Privacy Policy must be filed within ONE (1) YEAR after such claim or cause of action arose or be forever barred. 

12. Modification and/or Amendment and Suspension of Hosted Service.

12.1 Modification/Amendment of Hosted Service. We reserve the right to either modify or amend the Hosted Service, including any features therein, at any time WITH NOTICE to you. If we exercise said right, we will provide you with notice by placing such notice on the Hosted Service, by sending you an email and/or by some other means. We shall not be liable to you or any 3rd party should we exercise such rights. If you don't agree with the modified and/or amended Agreement, you have the right to reject it; however, such a rejection shall constitute an immediate termination of the Agreement as well as your right to continued use of the Hosted Service. If you use the Hosted Service in any way subsequent to a modification and/or amendment to this Agreement having become effective, such use constitutes your agreement to all modifications and/or amendments. Except for modifications or amendments to this Agreement made by PAYWHIRL in accordance with this Section, no other modification or amendment of this Agreement shall be effective unless in writing and signed by both you and PAYWHIRL.

12.2 Suspension of Hosted Service. PAYWHIRL may suspend all or any part of the Hosted Service at any time, with or without reason, including, without limitation, for failure to make a timely payment for the Hosted Service in accordance with this Agreement. You acknowledge that the operation of the Hosted Service may encounter technical or other problems on occasion and may not necessarily continue uninterrupted or without technical or other errors. PAYWHIRL shall not be liable to you or others for any such interruptions, errors or problems or an outright discontinuance of the Hosted Service. PAYWHIRL has no obligation to continue producing or releasing new versions of the Hosted Service. You agree to use the Hosted Service only through your website or software application that you own and control (the "Site") and we reserve approval authority as to the implementation and use of the Hosted Service on the Site. We may suspend or rate limit the Hosted Service in the event we find any implementation issues with the Site. Such suspension or limitation shall remain in effect until you correct any issues specified by PAYWHIRL and a suspension or rate limitation shall not relieve you of your payment obligations under the Agreement.

13. Termination With or Without Cause, Expiration. PAYWHIRL may terminate this Agreement at any time, in whole or in part, for any reason (including, without limitation, for your breach of this Agreement, violation of applicable law, or violation of card association rules or regulations) upon notice to Customer. Customer may terminate this Agreement at any time, in whole or in part, for any reason, UPON NOTICE TO PAYWHIRL. Upon any termination of this Agreement, any amounts owed to PAYWHIRL which accrued prior to such termination will become immediately due and payable, and, in the case of ANNUAL CONTRACTS BILLED MONTHLY, any early termination fee equal to three (3) times the monthly fee specified in the applicable Plan. In addition, either party may immediately terminate this Agreement issued hereunder in the event the other party commits a material breach of any provision of this Agreement that breach is not cured within thirty (30) days of written notice from the non-breaching party. Such notice by the complaining party shall expressly state all of the reasons for the claimed material breach in sufficient detail so as to provide the alleged breaching party a meaningful opportunity to cure such alleged breach and shall be sent to the General Counsel of the alleged breaching party at The Law Office of Matthew J. Werter, PLLC, 2201 S. Jackson St., #C403, Seattle, WA 98144 (or such other address that may be provided pursuant to this Agreement) ("Notice"). Upon termination or expiration of this Agreement for any reason, Customer shall have no rights to continue use of the Hosted Service. If this Agreement is terminated as a result of Customer's material breach of this Agreement, PAYWHIRL shall be entitled to all of the Fees due under this Agreement for the entire Term. If this Agreement is terminated as a result of PAYWHIRL's material breach of this Agreement, then Customer shall be entitled to a refund of the pro rata portion of any prepaid subscription fees (NOT INCLUDING ANY TRANSACTION FEES) paid by Customer to PAYWHIRL under this Agreement for the remaining terminated portion of the Term.

14. Customer Responsibilities. Customer and its Users will comply with all applicable local, state, federal, and foreign laws, treaties, regulations, and conventions in connection with its use of the Hosted Service, including, without limitation, those related to privacy, electronic communications and anti-spam legislation. Customer will not:

(a) Sell, lease, license or sublicense the Hosted Service; (b) introduce into or transmit through the Hosted Service any virus, worm, trap door, back door, and other harmful or malicious code, files, scripts, agents, or programs; (c) transmit or store infringing material in the Hosted Service; (d) send any Electronic Communication from the Hosted Service that is unlawful, harassing, libelous, defamatory or threatening. Except as permitted by this Agreement, no part of the Hosted Service may be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means. Customer agrees not to access the Hosted Service by any means other than through the interfaces that are provided by PAYWHIRL. Customer shall not do any "mirroring" or "framing" of any part of the Hosted Service, or create Internet links to the Hosted Service which include log-in information, user names, passwords, and/or secure cookies.

15. Transmission of Data. The Hosted Service allows Customer to send Electronic Communications directly to PAYWHIRL and to 3rd parties. Customer understands that the technical processing and transmission of Customer's Electronic Communications is fundamentally necessary to use of the Hosted Service. Customer expressly consents to PAYWHIRL's receipt and storage of Electronic Communications and/or Customer Data, and Customer acknowledges and understands that Customer's Electronic Communications will involve transmission over the Internet, and over various networks, only part of which may be owned and/or operated by PAYWHIRL. Customer further acknowledges and understands that Electronic Communications may be accessed by unauthorized parties when communicated across the Internet, network communications facilities, telephone or other electronic means. PAYWHIRL uses encryption in various locations and methodologies within the Hosted Service and the infrastructure working behind it. Customer data is encrypted while in transit to and from the Hosted Service; however, PAYWHIRL is not responsible for any Electronic Communications and/or Customer Data which are delayed, lost, altered, intercepted or stored during the transmission of any data across networks not owned and/or operated by PAYWHIRL, including, but not limited to, the Internet and Customer's local network.

16. Implementation. Implementation and training services ordered by Customer as set forth in the applicable Plan will be performed in accordance with PAYWHIRL's customary practices for the level of services purchased. PAYWHIRL does not provide dedicated project management for Customer during implementation unless separately purchased. Implementation is performed remotely unless otherwise specified. You agree that PAYWHIRL does not require express permission to access your account for the purpose of implementation. Typically, PAYWHIRL's support team will ask to access your account; however, by entering into this Agreement, PAYWHIRL is not legally required to do so and may access your account at any time in order to facilitate implementation. PAYWHIRL is not responsible, and will not be liable, for Customer's configuration decisions or the Hosted Service's ability to allow Customer to comply with all laws and regulations in Customer's unique circumstances, nor for any delays in implementation caused by Customer, including, but not limited to, Customer delays in providing clean and validated data, if needed, or Customer delays in making necessary business decisions with respect to the configuration of the Hosted Service.

17. 3rd Party Web Sites, Products and Services. PAYWHIRL or 3rd party providers may offer 3rd Party Applications and related services to Customer hereunder. Customer acknowledges that the use of such 3rd Party Applications or services shall be subject to separate terms and conditions as set forth in this Agreement or as otherwise provided to Customer by the Terms of Service and Privacy Policies of those 3rd party providers. Except as expressly set forth in this Agreement, PAYWHIRL does not warrant any such 3rd Party Applications or services. If customer installs or enables 3rd Party Applications or services for use with the Hosted Service, Customer agrees that PAYWHIRL may allow such 3rd party providers to access Customer Data as required for the interoperation of such 3rd Party Applications with the Hosted Service, and any exchange of data or other interaction between Customer and a 3rd party provider is solely between Customer and such 3rd party provider. Finally, the continued availability of the 3rd Party Application is subject to the continued effectiveness and terms of the contract between PAYWHIRL and the 3rd party provider.

18. Intellectual Property Rights.

18.1 PAYWHIRL's and 3rd Party Providers' Intellectual Property. You agree that all rights, title and interest in and to all intellectual property rights in the Hosted Service and Documentation (including all updates, enhancements and derivative works thereof and thereto) are owned exclusively by PAYWHIRL or its licensors. Except as provided in this Agreement, the time-limited access license, in the nature of a subscription, granted to you does not convey any rights in the Hosted Service, express or implied, or ownership in the Hosted Service or any intellectual property rights thereto. As between the parties, PAYWHIRL owns all intellectual property and other proprietary rights to the Hosted Service, including, but not limited to, the design, artwork, logos, functionality, and documentation relating thereto (collectively, the "PAYWHIRL Property"). In addition, PAYWHIRL shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual license to use or incorporate into the Hosted Service any suggestions, enhancement requests, recommendations, or other feedback provided by you, including Users, relating to the operation of the Hosted Service. Any rights not expressly granted herein are reserved by PAYWHIRL. PAYWHIRL service marks and trademarks, logos and product and service names are marks of PAYWHIRL (the "PAYWHIRL Marks"). You agree not to display or use the PAYWHIRL Marks in any manner without PAYWHIRL's express prior written permission. The trademarks, logos and service marks of 3rd Party Application providers ("Marks") are the property of such 3rd parties. You are not permitted to use these Marks without prior written consent of such 3rd party who may own the Marks.

18.2 PAYWHIRL Marketing and Customer's Intellectual Property Rights. By completing the Registration Process to use the Hosted Service, Customer agrees that PAYWHIRL has the right to use Customer's name, trademarks, logos and service marks for any marketing purposes, including, but not limited to, informing the general public of Customer's use of the Hosted Service.

18.3 Copyright Infringement. PAYWHIRL respects the intellectual property of others. It may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who repeatedly infringe others' rights. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the following information to PAYWHIRL's copyright agent:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Information reasonably sufficient to permit us to contact the complaining party, such as address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
  4. Identification of the material that is claimed to be infringing or to be subject to infringing activity and that is to be removed and information reasonably sufficient to permit us to locate the materials;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, agent, or the law; and
  6. A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Pursuant to the Digital Millennium Copyright Act, 17 U.S.C.A. § 512(c), our Designated Agent for Notice of claims of copyright infringement can be reached as indicated below. Hosted Service of repeat infringers of copyright or of Users about whom repeat claims of copyright infringement are received will be terminated.

Designated Agent for Claimed Infringement:

Ryan Pfleger
PayWhirl, Inc.
9452 Telephone Rd. #140
Ventura, CA 93004
(805) 399-0729
[email protected]

18.4 Termination for Copyright Infringement. You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately cancel your PAYWHIRL account without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.

19. Indemnification.

19.1 Customer's Indemnity. You agree, at your own expense, to indemnify, defend and hold harmless PAYWHIRL, its licensors and their respective directors, officers, employees and agents from and against all demands, liabilities, losses, claims and expenses, including but not limited to attorneys' fees and disbursements, arising out of (i) your or any authorized or unauthorized 3rd party's use of the Hosted Service, (ii) 3rd party claims, actions or allegations of infringement based on information, data or content you submitted in connection with the Hosted Service, (iii) any fraud or manipulation, or other breach of this Agreement by you, (iv) 3rd party claims, actions or allegations brought against PAYWHIRL arising out of your use of the Hosted Service, or (v) for any claim whatsoever resulting from you or your affiliates', employees', contractors' or agents' breach of the Children's Online Privacy Protection Act (COPPA) or the Health Insurance Portability and Accountability Act (HIPAA) or any other state or federal medical privacy or electronic privacy laws. PAYWHIRL reserves the right, at its own expense and in its sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

19.2 Indemnification Procedures and Survival. In the event of a potential indemnity obligation under this Section, the indemnified party shall: (i) promptly notify the indemnifying party in writing of such Claim; (ii) allow the indemnifying party to have sole control of its defense and settlement; and (iii) upon request of the indemnifying party, cooperate in all reasonable respects, at the indemnifying party's cost and expense, with the indemnifying party in the investigation, trial, and defense of such Claim and any appeal arising therefrom. The indemnification obligations under this Section are expressly conditioned upon the indemnified party's compliance with this Section. The indemnification obligations contained in this Section shall survive termination of this Agreement for the later of the conclusion of a Claim or one year.

20. Suspension; Discontinuation of Hosted Service.

20.1 Suspension for Delinquent Account. PAYWHIRL reserves the right to suspend your and any of your affiliates' access to and/or use of the Hosted Service for any accounts for which payment is due but unpaid without notice. You agree that PAYWHIRL shall not be liable to you or to any of your affiliates or other 3rd party for any suspension of the Hosted Service pursuant to this section.

20.2 Suspension for Ongoing Harm. You agree that PAYWHIRL may suspend access to the Hosted Service at any time and WITHOUT NOTICE if PAYWHIRL reasonably concludes that your use of the Hosted Service: (i) is being used to engage in denial of service attacks, spamming, or illegal activity; or (ii) is causing immediate, material and ongoing harm to PAYWHIRL or others. In the extraordinary event that PAYWHIRL suspends your access to the Hosted Service, PAYWHIRL will use commercially reasonable efforts to resolve the issues causing the suspension of Hosted Service. You further agree that PAYWHIRL will not be liable to you or any 3rd party for any suspension of the Hosted Service under such circumstances as described in this Section.

21. Refunds. PAYWHIRL reserves the right, IN IT'S SOLE DISCRETION, to tender a refund to Customer. PAYWHIRL will not be obligated to provide a refund under any circumstances. Furthermore, under no circumstances will any refund amount provided by PAYWHIRL be in excess of the amount of a SINGLE MONTHLY FEE for the month for which the refund is tendered.

22. Dispute Resolution. Each party agrees that before it or any employee, agent or representative of the party files a claim or suit with a federal or state agency or court or other public forum, it shall provide thirty (30) days prior written notice to the other and that, within such thirty (30) day period (or longer, if extended by mutual desire of the parties), authorized representatives of the parties shall meet (or confer by telephone) at least once on a good faith attempt to resolve the perceived dispute.

23. Export Controls. Services available on or through the Hosted Service are subject to United States Export Controls. The Hosted Service may not be used (a) in (or by a resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country which the United States has embargoed goods; or (b) by anyone on the United States Treasury Department's list of Specially Designated Nationals or the United States Commerce Department's Table of Deny Orders. By using the Hosted Service, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

24. International Use. Although the Hosted Service may be accessible worldwide, PAYWHIRL makes no representation that materials on the Hosted Service are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to use the Hosted Service from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any service and/or information made in connection with the Hosted Service is void where prohibited.

25. General Provisions.

25.1 Notices. All notices to a party shall be in writing and shall be made either via email, conventional mail or by posting the notice on the Hosted Service. Notices to us must be sent to [email protected], if by email, or to PayWhirl, Inc., 9452 Telephone Rd. #140, Ventura, CA 93004, if by conventional mail. Notices to you may be sent either to the email address supplied for your account or to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the Hosted Service to inform you of any changes to the Hosted Service or other matters of importance, and such broadcasts shall constitute notice to you.

Any notices or communication under these Terms will be deemed delivered to the party receiving such communication (1) on the delivery date if delivered personally to the party; (2) two business days after deposit with a commercial overnight carrier, with written verification of receipt; (3) five business days after the mailing date, if sent by US mail, return receipt requested; (4) on the delivery date if transmitted by confirmed facsimile; or (5) on the delivery date if transmitted by confirmed email. Either party may update its address or email address for notice purposes via a notice delivered in accordance with this paragraph.

25.2 Costs and Attorney's Fees. In any action to enforce these Terms, the prevailing party will be entitled to costs and attorneys' fees.

25.3 Limitation. Any cause of action brought by you against us must be instituted within one year after the cause of action arises or be deemed forever waived and barred.

25.4 Severability. If any part of these Terms is held invalid or unenforceable, the parties agree that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

25.5 Headings. The headings in this Agreement are for your convenience of reference only and have no legal effect.

25.6 No 3rd Party Beneficiaries. This Agreement is intended for the sole and exclusive benefit of you and PAYWHIRL, and is not intended to benefit any 3rd party. Only the parties to this Agreement may enforce it.

25.7 Assignment. You may not assign, transfer, or delegate any rights and obligations under this Agreement to any other party without the prior written consent of an authorized representative of PAYWHIRL, except you may assign or transfer all or any portion of your rights or responsibilities under this Agreement by operation of law or otherwise to any other party in connection with a merger, acquisition, reorganization, or a sale of substantially all of your assets without prior notice to PAYWHIRL. Any assignment in violation of this Agreement shall be void and of no force and effect. PAYWHIRL may freely assign its rights and obligations under these Terms. All the terms and provisions of this Agreement will be binding upon and inure to the benefit of the parties, their successors and permitted assigns.

25.8 Subcontracting. PAYWHIRL may subcontract its obligations hereunder (provided that PAYWHIRL shall at all times remain fully responsible for the performance of any subcontractor).

25.9 Relationship. Each party hereto is an independent contractor, and neither party is, nor will claim to be, a legal representative, partner, franchisee, agent or employee of the other. This Agreement sets forth the parties' entire liability and exclusive remedies relating to this Agreement and the Hosted Service provided to you under this Agreement.

25.10 Force Majeure. In addition to any excuse provided by applicable law, both parties shall be excused from liability for failure or delay in performance of any of its obligations under this Agreement (except for the payment of amounts due hereunder) to the extent that such failure or delay is caused by circumstances beyond its reasonable control, whether or not foreseeable by either party, including, but not limited to, labor disturbance, war, fire, riot, flood, accident, adverse weather, natural disaster, governmental act or regulation, internet or telecommunication failures, terrorist acts, or other causes or events beyond such party's reasonable control, whether or not similar to those enumerated above, provided that the nonperforming party gives notice of such condition and continues or resumes its performance of such affected obligation to the maximum extent and as soon as reasonably possible

25.11 Assent to Agreement. Customer's completion of the Registration Process shall constitute assent to the provisions of the Terms and any additional terms provided in the specific Plan that the Customer selects during the Registration Process.

25.12 Entire Agreement. This Agreement (including the Privacy Policy and your selected Plan) constitutes the entire agreement and understanding between you and PAYWHIRL concerning the subject matter hereof and supersedes any and all previous agreements and understandings of the parties with respect thereto, whether written or oral, between you and PAYWHIRL, including previous versions of this Agreement. These Terms may be modified or amended by us as set forth above in Section 12.1 - Modification/Amendment of Hosted Service. These Terms may NOT be modified or amended by you by the use of any other document(s). Any attempt by you to alter or amend this document shall be null and void, unless otherwise agreed to in a written agreement signed by a PAYWHIRL authorized representative. To the extent that anything in or associated with the Hosted Service is in conflict or inconsistent with these Terms, these Terms shall take precedence.

25.13 The Applicable Terms. If PAYWHIRL makes a material change to any applicable contract terms contained in a URL, PAYWHIRL will notify you by either sending an email to the notification email address, sending conventional mail to the physical address that you provided us with or by posting a notice on the Hosted Service. If the change has a material adverse impact on you and you do not agree to the change, you must so notify. If you notify PAYWHIRL as required, then your subscription to the Hosted Service will be terminated immediately upon receipt of the notice from you.

25.14 Governing Law. The Hosted Service is controlled by us from our offices within the State of California, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places may have laws that may differ from those of California, by using the Hosted Service, both of us agree that the statutes and laws of the State of California, without regard to the conflicts of laws principals thereof, will apply to all matters relating to the use of the Hosted Service.

25.15 Jurisdiction and Venue. Each of us agrees and hereby submits to the personal jurisdiction and venue of the Superior Court of San Francisco County and the United States District Court for the Northern District of California with respect to such matters. The parties waive their right to have an action under this Agreement brought or tried elsewhere.

25.16 No Waiver of Rights or Provisions. Any failure of PAYWHIRL to enforce or exercise any provision of the Agreement shall not constitute a waiver of that right or provision.